# About the service

Only facts you can check: who is responsible for the service, how a delivery is proven and where to check it all.

https://shiba-bank.com/en/about

## Operator

OsOO "MARKET LINK" · its details are in the «Contacts» document.

[The «Contacts» document](https://shiba-bank.com/legal/contacts)

## How a delivery is proven

Every order has its progress step by step in the bot and a receipt in the chat.

[My Stars have not arrived — what now](https://shiba-bank.com/en/guides/order-not-received)

## Raffle fairness

The list of entrants is fixed before the draw, a drand number picks the winners, and anyone can recount it.

[How to check a raffle](https://shiba-bank.com/raffle/proof/6mxIvJ3l_r2D)

## Documents

The terms of service, the privacy policy, the refund rules and the service's other documents.

[All documents](https://shiba-bank.com/legal)

## Support

@barboskich · Monday to Saturday, 12:00–23:00 Moscow time (UTC+3)

[Contact support](https://t.me/barboskich)