# Telegram Premium not working or disappeared How to check your subscription and what to do when the badge is gone or Premium features do not switch on. https://shiba-bank.com/en/guides/premium-not-working Updated 2026-10-02 · 5 min read If Telegram Premium is not working or has disappeared, the usual causes are an ended term, a failed automatic renewal, being signed in to a different account, or an app that does not support the feature. Start with one check: an active subscription puts a Premium badge next to your name. ## How to check that Premium is active - **The badge next to your name.** According to Telegram's Premium FAQ, the badge shows next to the names of all Premium subscribers and disappears when the subscription ends. - **The account.** Premium belongs to one Telegram account. If you are signed in to another one, there will be no badge. Your sessions are listed in Settings → Devices. - **The term.** A subscription from the App Store or Google Play is checked in the store's subscriptions — the paths are in [how to cancel Telegram Premium](https://shiba-bank.com/en/guides/cancel-telegram-premium). A gift arrives as a message in your chat with the sender and names the period. Premium bought in the Shiba Bank bot lasts for the 3, 6 or 12 months you chose. ## Why Premium stopped working or disappeared 1. **The term ended.** Premium from a gift, from a giveaway or from the bot is prepaid and does not renew by itself. When the term runs out the badge goes and Telegram returns to the standard limits. Per the Premium FAQ: - the first 10 folders keep working, the rest are locked; - the first 70 characters of your bio stay visible; - your first 5 pinned chats stay pinned; - saved GIFs past 200 are hidden; - files download at standard speed. Your channels, chats and messages stay where they were. To get Premium back, set it up again — [how to buy Telegram Premium](https://shiba-bank.com/en/guides/buy-telegram-premium). 2. **Auto-renewal failed.** Telegram's Premium terms say that if your payment method is declined, you must provide a new one or the subscription is canceled. If the new payment goes through, the new period is counted from the original renewal date. The reasons a bank or a store refuses are in [Telegram Premium payment errors](https://shiba-bank.com/en/guides/premium-payment-errors). 3. **You are in another account.** Check that the account you have open is the one Premium was set up for: the subscription belongs to a Telegram account, not to an app or a phone. 4. **An outdated or unofficial app.** The FAQ says some clients may not support every Premium feature right away, so it recommends the official Telegram apps — Android, iOS, Desktop and macOS. Update Telegram from the App Store, Google Play or telegram.org. 5. **An emoji status replaced the badge.** If you set an emoji status, it takes the place of the Premium badge in the chat list, in your profile and in groups. That is not a lost subscription — see [emoji status in Telegram](https://shiba-bank.com/en/guides/emoji-status). 6. **Telegram changed the set of features.** The Premium terms say Telegram may add new features and remove some existing ones for legal or technical reasons. Then one feature disappears while the subscription stays. 7. **The account is restricted.** Under Telegram's terms, a violation of the rules can lead to a ban from Telegram or from some of its services, and Premium benefits can be lost with it. You can ask Telegram support in Settings → Ask a Question. If you cannot sign in at all, there is a form at telegram.org/support. ## A gift or a giveaway prize did not switch on - **A gift from a friend** arrives as a message with an animated gift box in your chat with them. Look for it in the conversation. - **A prize from a giveaway** arrives as a link from Telegram itself. Open the link in Telegram and activate the subscription — until you do, Premium does not turn on. How such giveaways work is in [a Telegram Premium giveaway in a channel](https://shiba-bank.com/en/guides/premium-giveaway). ## Premium from the bot did not arrive Open "🤖 Profile" → "📬 My orders" in the bot to see the order's step. Before you pay, the bot checks the recipient: the @username must belong to a person, not a channel or a bot, and the account must not already have Premium — Fragment will not set it up twice. If Premium cannot be delivered, the bot tells you why. Step by step: [what to do if an order did not arrive](https://shiba-bank.com/en/guides/order-not-received). Check the @username before you pay: Premium is set up on exactly the account you typed. > **Tip:** The Shiba Bank bot never asks for a login code, a cloud password or a passport: Premium is set up by @username. When the term has ended, you can get Premium again for 3, 6 or 12 months, for yourself or a friend. [Buy Premium — Open the app](https://t.me/barboskich_stars_bot?startapp=site_ai_en_premium) ## Frequently asked questions ### Why is Telegram Premium not working even though I paid? Check that you are in the account the subscription was set up for and that the app is up to date. If you paid in the bot, open "My orders" and look at the order's status. ### Why did my Telegram Premium badge disappear? The badge goes when the subscription ends, and also when an emoji status is set in its place. If the term has not run out, check the account and update the app. ### What happens to my folders and pinned chats when Premium ends? The first 10 folders keep working and the rest are locked; the first 5 pinned chats stay and the others are unpinned. Your messages, channels and chats are not deleted. ### How do I get Telegram Premium back after it ended? Set up a new subscription: in Telegram's settings, or in the Shiba Bank bot for 3, 6 or 12 months — for yourself or for a friend by @username. ### Who do I contact if nothing helps? Telegram support: Settings → Ask a Question. For an order made in the bot, contact the bot's support and give the order number.