A Telegram gift didn't arrive or disappeared from your profile
Why a Telegram gift didn't arrive, isn't showing or vanished from your profile: hidden, converted into Stars, transferred, sent anonymously or blocked by settings. How to check each cause.
A gift that "didn't arrive" or "disappeared" is most often still there: it is hidden on your profile or was converted into Stars. A gift arrives as a message in your chat with the sender — if that message is there, the gift is yours, and only the owner decides whether it shows on the profile. Below are the causes in order, with a way to check each one.
First, check whether the gift arrived
When the sender has paid for a gift, the recipient gets a service message in their chat with the sender. If there is no such message, the gift most likely was not sent — see "The gift was not sent" below. If the message is there, the gift is yours, and the question is only where it is.
The gift is hidden on your profile
A received gift doesn't always land on your profile by itself: that depends on your display setting. A gift that isn't displayed stays with you, but other people don't see it — and you can find it in My Profile → the Gifts tab.
- Open My Profile → Gifts, find the gift and choose Show (press and hold it; on a computer, right-click).
- To make new gifts appear on your profile on their own, open Settings → Privacy and Security → Gifts and choose whose gifts are shown.
If you are looking at someone else's profile, remember that hidden gifts are visible only to their owner. More in gifts on your profile.
The gift was converted into Stars
A regular gift can be converted into Stars within 7 days of receiving it, with the "sell for … Stars" button in the gift's card. After that the gift is gone, and you get fewer Stars than it cost. A confirmed conversion can't be undone. Check your Stars history: Settings → My Stars. More in how to convert a gift into Stars.
The gift was sent anonymously
If the sender turned on Hide My Name, the gift is there, but other people see it without a sender. Telegram always shows you who the gift is from. How it works: who sent a gift.
The gift was not sent
A gift is paid for with Stars from the sender's balance. If there weren't enough Stars, the payment failed or a limited gift had sold out, the gift isn't sent and no message appears in your chat. Ask the sender to check their Stars history: Settings → My Stars.
You don't accept that kind of gift
In Settings → Privacy and Security → Gifts you can switch off the kinds of gifts people may send you: regular, limited and unique gifts, Telegram Premium subscriptions and gifts from channels. A gift of a switched-off kind can't be sent: Telegram won't let the sender send it. The same section turns on the gift icon in chats — the gift button in the message field.
Your app is out of date
In an old version of Telegram, newer kinds of messages may not open: the app says the message isn't supported by your version and asks you to update. Update Telegram and open the chat again.
An NFT gift is gone
If a unique gift is missing, think about what may have happened to it:
- It was transferred or sold. It went to its new owner: recall whether you transferred it or put it up for sale. A sale for Stars shows in My Stars. How it works: how to transfer a gift.
- It was sent to the TON blockchain. For that you open My Profile → Gifts and choose to transfer the gift and send it via the blockchain. The gift becomes an NFT in a TON wallet: look for it there — wallets and marketplaces such as Getgems show these NFTs.
- You did none of that. Then someone may have used your account: end other sessions and set a cloud password. Step by step: a gift was stolen: what to do and how to protect your account.
Never share your Telegram login code or cloud password — not even with someone who promises to "find" or "return" a missing gift.
If Stars from the bot didn't arrive
Stars bought in the Shiba Bank bot arrive on the account by @username, and the gift is then bought with them inside Telegram. If paid-for Stars didn't arrive, see what to do if your Stars didn't arrive.
Stars for gifts can be bought in the Shiba Bank bot.
Frequently asked questions
Why did my gifts disappear on Telegram?
Most often the gift is hidden on your profile, was converted into Stars (possible within 7 days) or, if it is unique, was transferred, sold or sent to the blockchain. Check My Profile → Gifts and your Stars history.
Why are gifts not showing on my profile?
A gift may have arrived hidden — that depends on the display setting in Privacy and Security → Gifts. Open the gift in the Gifts tab and choose Show. Other people's hidden gifts are visible to nobody but the owner.
Why didn't I receive a gift on Telegram?
If the gift message isn't in your chat with the sender, the gift wasn't sent: they didn't have enough Stars, the payment failed or you switched off that kind of gift in your settings.
Can I get back a gift I converted into Stars?
No. The conversion is final: the gift disappears and the Stars stay on your balance.
What should I do if an NFT gift is gone and I didn't transfer it?
End other sessions and set a cloud password — the details are in the guide on protecting your account.
